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 Shopping Cart FAQ's

This section is designed to answer the common questions often asked but our staff is available by tool free telephone 877-633-9536 Extension 18

For answers click on questions

QUESTION: I have seen some shopping carts that are cheaper - I even saw one that was free! When should I pay ESCS $69 per month (for the rental option)?

QUESTION: What distinguishes Ecommerce Shopping Cart Software from other carts on the market?

QUESTION: How do I accept credit cards on Ecommerce Shopping Cart Software?

QUESTION: Who hosts my shopping cart?

QUESTION: What's the first step in getting a Shopping Cart Store for my business?

QUESTION: What is the cost to get started?

QUESTION: How can my customers know their online order is secure?

QUESTION: How long does it take to get my store-up?

QUESTION: Will I need to contact Ecommerce Shopping Cart Software to make changes to my store?

QUESTION: How do I get high search engine rankings so people can find me?

QUESTION: Does Ecommerce Shopping Cart Software require that I sign a fixed term contract?

QUESTION: How customizable is the shopping cart?

QUESTION: How much programming or HTML knowledge do I need to manage my shopping cart?

QUESTION: How flexible is Ecommerce Shopping Cart Software? Can it be used with an existing web site or a standalone site or both?


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QUESTION: I have seen some e-commerce carts that are cheaper - I even saw one that was free! When s hould I pay ESCS $69 per month (for the rental option)?

Answer: If you sold your product for a lower price than you do now (or gave it for free), how would your service quality be? Could you offer the best possible product?

If you think the deal you are getting for your cart looks too good to be true, then at least one of the following is probably going to happen.

1. You will get poor customer service.
2. You will get second-rate hosting services or worse.
3. The company providing the service will go out of business and you will be stuck.

If you are serious about e-commerce, then whether you pay our price or double our price or half our price doesn't really matter - what matters is that the software you use must work reliably and give you results, and that you receive outstanding quality service from your provider. You don't need to spend a ton of money to succeed at online business, but you can't afford to count pennies either.

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QUESTION: What distinguishes Ecommerce Shopping Cart Software from other carts on the market?

Answer: Technology and service. Our basic shopping cart provides a rich feature set and lots of value for the money, whereas many other carts in the market are overpriced and/or underpowerd. Our software is also built with business reality in mind. We know that no matter how many features we include, we can't satisfy everyone with the basic cart - many businesses have unique needs, and we can easily and inexpensively add additional features to the cart to accomadate them. Most shopping carts are sold on an as is, take it or leave it basis, and when you need to customize the programming, you find that you can't or that it is prohibitively expensive.

Service is our other strength. With competitors, once you get the cart, you are on your own. Good luck getting their "support" on the phone or even to respond to an e-mail. We stand behind our software 100% and help you with any issues you have and we answer all questions quickly and professionally.

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QUESTION: How do I accept credit cards on Ecommerce Shopping Cart Software?

Answer: You will need a merchant account. If you currently accept credit cards, it may be possible to use your current merchant account. If you do not, we help get you a high-quality provider. Not all merchant accounts are created equal, especially when it comes to online transactions. This is an important decision; please consult with us before getting your own merchant account.

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QUESTION: Who hosts my Store?

Answer: Ecommerce Shopping Cart Software offers extremely reliable hosting services by one of the best ecommerce hosting companies, MediaVue.net. Click here to learn about MediaVue Hosting facilities.

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QUESTION: What's the first step in getting an Ecommerce Shopping Cart for my business?

Answer: Contact us toll free at 877.633.9536 or sign-up here. We'll guide you thorugh every step of the process.

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QUESTION: What does it cost to get started?

Answer: Ecommerce Shopping Cart Software charges a $69 hosting per month and a one time setup fee of $50. We require the first and last month's fee upfront, meaning your total to get started is as low as $188 - that's $69 * 2 + $50.

We stand behind our product and offer a 60-day unconditional money back guarantee for the first and last months rent.

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QUESTION: How can my customers know their online order is secure?

Answer: We use SSL or Secure Socket Layering to protect your transactions. We offer a variety of graphics which you can add to your order page to make your customers feel more secure. You have the option of buying your own e-commerce certificate (we'll do the painful paperwork for you) or using a shared SSL certificate.

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QUESTION: How long does it take to get my store up?

Answer: We can set up the cart the same day you order it. Some competitors claim to be able to do it faster, but who cares? There's no difference in business results between getting a store later today vs. getting a shopping cart RIGHT NOW.

The reality is that we can get your cart working the same day you order it; the loading of products and the organization takes some time and some thought.

Uploading products is easy, but can be time-consuming if you have a large product line. If you have lots of products but they are in a well organized format (like a database, Excel or text file), we can load the product for you directly and save you time.

Learning the cart software is easy. Even those of you who aren't very tech-savvy (you know who you are!) can learn it quickly.

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QUESTION: Do I have to manage my own store? I don't have time and I'd like you to manage it for me.Can we work that way?

Answer: Ecommerce Shopping Cart Software has a "to each his own" approach to this. Some competitors don't allow you to make changes to your own store and some won't help you at all. We don't take such a one-size fits all approach. With us, you can manage your store via your computer right down to the smallest detail; or we'll do everything for you (this does cost extra though). Many of our clients utilize a mixture - they manage some parts of their cart but call on us when they don't have time to do it. We give everyone the flexibility to work with us as they see fit.

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QUESTION: How do I get high search engine rankings so people can find me?

Answer: A successful online store requires you to get good search engine placements. The search engine world is very complex and we can guide you through it. We can optimize your pages for search engines, and we can help you buy the right kinds of traffic to make your site successful. Don't try to do this alone or through a buddy who thinks he knows something about this. Successful online marketing requires a subsantial and continual effort, and we are here to help.

Click here to learn more about ESCS web site promotion.

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QUESTION: Does Ecommerce Shopping Cart Software require that I sign a fixed term contract?

Answer: No! There are no fixed term contracts. If you are ever unsatisfied with our product or service you can discontinue at anytime. Be wary of firms that require you to sign a fixed term contract. Always read the fine print!

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QUESTION: How customizable is the shopping cart?

Answer: Very. On a "look and feel" level, one of the key ideas behind the cart is that it must match your existing site or company image well. We help you match the site to your existing image. At the "what's in the store" level, you have complete control over product categories, products, images, pricing, specials - the whole nine yards. You can change your store every day if you want to or leave it the same for years. Check out our product demo to see just how easy this is.

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QUESTION: How much programming or HTML knowledge do I need to manage my shopping cart?

Answer: Most of our customers are happy with this answer: none at all. The cart is designed with the traditional end-user, not the computer geek, in mind. At the same time, if you do know some HTML, you can use it in the cart if you want. The user interface will support it well.

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QUESTION: How flexible is Ecommerce Shopping Cart Software? Can it be used with an existing web site or a standalong site or both?

Answer: Ecommerce Shopping Cart Software can be easily integrated into an existing web site. Or, it can be a standalone site. Flexibility is what we're all about. We'll help you integrate the store with your current site if that's what you want to do.

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Ecommerce Shopping Cart Software
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E-Commerce Shopping Cart

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For information call 1.877.633.9536 or email: info@mvisolutions.com